While we pride ourselves on the service we offer we know we cannot satisfy every customer every time. We will work with any customer to work out any problems they may have.
Please note its the customers responsibility to cancel the Paypal subscription if they have created one and this can be done through the Paypal website.
for dedicated servers , Cancellations are processed on servers that are due on the same day immediately. then cancel will be on the day its due
Any misuse of our license systems and endangering the license system will result in permanent deactivation of the license with no refund
During the 7 days of your service, if we cant solve your issue you have the right for a refund. This refund is prorated, meaning you will be charged only for the days you used the service.
Dedicated server non–refundable
If a refund is requested in the first 24 hours a full refund can be processed.
All Payments made through crypto currency are non refundable this is due to the payment being converted immediately into USD.
Chargebacks And Disputes
Once a chargeback is initiated we will terminate the service which means all data will be removed. If you are unhappy with our service please contact us before starting a dispute.
While using any service provided by us you agree to follow our usage policy.
You agree to not use our hosting services for any of the following and accept that if found to be breaking our usage rules your service will be terminated without warning.
Any malware and virus distribution
Phishing and any form of fraud
Any type of script and or file that tries to interfere with another’s website, server and or home connection (DDoS attacks)
Spam Unsolicited email
Sharing or uploading copyright-protected media (except Netherlands location )
host any malware
please note that just Netherlands package are offshore
vps/dedicated server are unmanaged
While most of our hosting services are delivered instantly they can sometimes be delays this is more common with the dedicated servers, if the delay is going to be longer than 24 hours you will be contacted by one of our sales consultants.
Back ups and lost data
We do not keep back ups of any of our customers data or settings, hard disks can fail and this is out of our control.
Account Suspension and Termination
We reserve the right to suspend or terminate your services without any warning, however this is only done in extreme circumstances.
Services are suspended once the invoice is two days overdue and terminated once the invoice is seven days overdue. When a service is terminated all data and settings are removed.
Customers who use a different country in their profile trying to defraud their host county of VAT will have their service terminated without warning.
Creating multiple client accounts is not allowed unless prior consent is granted doing so will result in all accounts being closed and services terminated.
ddos protection will mitigate ddos attack up to 10Gbit as free
We retain the right, at its sole discretion, to refuse service to any individual, group, or business. We also retains the right to discontinue service without notice for repeated violation of our terms of service. These TOS may change at anytime without notice please check back regularly for changes. Any changes that effect current customers will be given till the end of their current term to come within compliance of any changes.