While we pride ourselves on the service we offer we know we cannot satisfy every customer every time. We will work with any customer to work out any problems they may have.
Please note its the customers responsibility to cancel the Paypal subscription if they have created one and this can be done through the Paypal website.
for dedicated servers , Cancellations are processed on servers that are due on the same day immediately. then cancel will be on the day its due
Any misuse of our license systems and endangering the license system will result in permanent deactivation of the license with no refund
During the 7 days of your service, if we cant solve your issue you have the right for a refund. This refund is prorated, meaning you will be charged only for the days you used the service.
Dedicated server non–refundable
If a refund is requested in the first 24 hours a full refund can be processed.
All Payments made through crypto currency are non refundable
Chargebacks And Disputes
Once a chargeback is initiated we will terminate the service which means all data will be removed. If you are unhappy with our service please contact us before starting a dispute.
While using any service provided by us you agree to follow our usage policy.
You agree to not use our hosting services for any of the following and accept that if found to be breaking our usage rules your service will be terminated without warning.
Any malware and virus distribution
Phishing and any form of fraud
Any type of script and or file that tries to interfere with another’s website, server and or home connection (DDoS attacks)
Spam Unsolicited email
Sharing or uploading copyright-protected media (except Netherlands location )
host any malware
please note that just Netherlands package are offshore
vps/dedicated server are unmanaged
While most of our hosting services are delivered instantly they can sometimes be delays this is more common with the dedicated servers, if the delay is going to be longer than 24 hours you will be contacted by one of our sales consultants.
Back ups and lost data
We do not keep back ups of any of our customers data or settings, hard disks can fail and this is out of our control.
Account Suspension and Termination
We reserve the right to suspend or terminate your services without any warning, however this is only done in extreme circumstances.
Services are suspended once the invoice is two days overdue and terminated once the invoice is seven days overdue. When a service is terminated all data and settings are removed.
Customers who use a different country in their profile trying to defraud their host county of VAT will have their service terminated without warning.
Creating multiple client accounts is not allowed unless prior consent is granted doing so will result in all accounts being closed and services terminated.
ddos protection will mitigate ddos attack up to 10Gbit as free
We retain the right, at its sole discretion, to refuse service to any individual, group, or business. We also retains the right to discontinue service without notice for repeated violation of our terms of service. These TOS may change at anytime without notice please check back regularly for changes. Any changes that effect current customers will be given till the end of their current term to come within compliance of any changes.
Fair Use Policy
You are free to use Unmetered Bandwidth on VPS, Dedicated Server and Web Hosting with FAIR use only. Web Hosting, Database Server, Personal use and any other application which use normal bandwidth are always welcome. But you are not allowed to affect and downtime to others which Involve Continuous High Bandwidth Usage. may restrict the Server/VPS Port Speed. If you are looking for Dedicated Server for High Bandwidth usage then please feel free to contact us at sales[at]virtvps.com.
Resource Fair Usage Policies
It is acknowledged that any single account is entitled to utilise the server resources, within reason, up to what is allotted or by what is physically available. If resources become scarce, virtvps reserves the right to limit users of the affected machine to a lower limit to preserve the effectiveness of the service for all users. If a particular user is in extreme excess of what the average users of the machine have in use (actually used) of their resource allotments, that customer may be asked to remove content, cut resource usage, or relocate to a dedicated/vps server. This policy only applies to web sites that are considered to be abusive in service, disk space or resource consumption and where it is evident that the fair-use of resources among customers has been breached, particularly in regards to disk space, bandwidth or CPU processing power utilisation. Web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the sole discretion of virtvps.
If a Fair-Usage breach occurs, whose determination within reason is solely up to virtvps, a subscriber may have to remove files from or reduce access to the subscribers account to an extent as determined by virtvps, in order to restore full serviceability to other subscribers affected by the breach. In any case, the subscriber will be notified of any actions that virtvps may have to take.
In order to ensure a consistent and quality experience for all Subscribers, virtvps does place automated safeguards to protect against any one site growing too quickly and adversely impacting the system until virtvps can evaluate said sites resource needs. virtvps reserves the right to limit processor time, bandwidth, or processes in cases where it is necessary to prevent negatively impacting other Subscribers.
Bandwidth Fair Usage Policies
virtvps provides unmetered data on VPS, Cloud Servers, Shared/Reseller Hosting, Colocation and Dedicated Server packages which offer generous fair use data transfer. Data transfer covers bandwidth usage per month unless otherwise stated as is the case with our Colocation and Dedicated Server plans where this bandwidth policy extends to International data. This bandwidth for Colocation and Dedicated Server plans provides customers with up to 500GB of International data transfer per month as they wish to use without any additional charge.
Customers may use this data for any purpose other than those unacceptable as stated in our Acceptable Use Policy. Customers will receive a notice warning upon reaching 80% of their International allowance. Usage beyond this limit will incur a charge of $2.00 USD per 1GB of International data transferred (pro-rated to usage).
Should virtvps deem a customers account as exceeding fair use bandwidth consumption which causes interference with other users, virtvps will notify the customer and allow the customer to remedy the problem. However, should a customers bandwidth usage be significantly greater than fair use, virtvps reserves the right to suspend or throttle the customers account where appropriate.
virtvps will not be responsible for any damages your business may suffer. virtvps makes no warranties of any kind, expressed or implied for services we provide. virtvps disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Vpvirtvps sCity and its employees.
If, in our reasonable opinion, you have breached this FUP, we will contact you by email to let you know that your usage is excessive and is affecting virtvps services/systems and/or other users. We reserve the right to impose reasonable limits to reduce your usage and/or pair you with other users utilising the same or nearly the same amount of usage.
virtvps have the right to change any term from time to time without prior notice.